GS
GEEK SQUAD
Device Triage System · Agent Console
AGENT:
---
NEW INTAKE
STEP 1 OF 4
01
Agent Information
Agent Name
*
Store #
*
02
Customer Details
First Name
*
Last Name
*
Phone Number
*
Email Address
Protection Plan / TPA?
None
Geek Squad Protection
Third-Party Warranty
03
Device Information
Device Type
*
— Select —
Laptop / Notebook
Desktop / Tower
Smartphone
Tablet
Television
Printer
Gaming Console
Wearable / Smartwatch
Other
Brand
*
— Select —
Apple
Samsung
Dell
HP
Lenovo
ASUS
Microsoft
Sony
LG
Google
Other
Model / Series
Serial / IMEI
Physical Condition on Arrival
Like New
Minor Wear
Cracked / Dents
Liquid Damage
Customer has been advised to back up data before service
Password / PIN provided for diagnostic access
04
Issue & Triage
Issue Category
*
— Select —
Screen Damage / Cracked Display
Battery / Power Issue
Won't Charge / Charging Port
Keyboard / Trackpad
Liquid Damage
Other Hardware
Won't Boot / Black Screen
Slow Performance
Virus / Malware Suspected
OS Reinstall / Recovery
Other Software
Data Recovery / Backup
Wi-Fi / Network Issues
Bluetooth Issues
New Device Setup / Transfer
Customer-Reported Issue
*
(use customer's own words)
Agent Diagnostic Notes
Severity / Priority
*
LOW
Non-urgent · 5–7 days
MEDIUM
Standard · 2–4 days
CRITICAL
Urgent · Same / next day
Estimated Repair Time
Same Day (4–6 hrs)
Next Business Day
2–3 Business Days
5–7 Business Days
Pending Parts / TBD
Send-In Required (10–14 days)
Service Type
In-Store
Send-In
In-Home
Remote Support
▶
GENERATE WORK ORDER & RECEIPT
CUSTOMER RECEIPT
⎙ PRINT
OPEN TICKET QUEUE
0 open
Clear Resolved
No tickets yet. Submit an intake form to get started.