/* =============================================
   GEEK SQUAD DEVICE TRIAGE SYSTEM — STYLES
   Best Buy dark blue aesthetic, clean/utilitarian
   ============================================= */

:root {
  --bb-blue:      #003087;
  --bb-blue-mid:  #0046be;
  --bb-blue-light:#1a5fd4;
  --bb-yellow:    #FFE000;
  --bb-yellow-dim:#cdb400;
  --bg-base:      #07101f;
  --bg-card:      #0d1b2e;
  --bg-panel:     #0a1525;
  --bg-input:     #0f2040;
  --bg-hover:     #122545;
  --border:       #1c3356;
  --border-light: #2a4a70;
  --text-primary: #e8f0fe;
  --text-secondary:#8aa5c8;
  --text-muted:   #4a6580;
  --low-color:    #22c55e;
  --med-color:    #f59e0b;
  --crit-color:   #ef4444;
  --low-bg:       #052015;
  --med-bg:       #251a02;
  --crit-bg:      #200808;
  --radius:       6px;
  --radius-lg:    10px;
  --shadow:       0 4px 24px rgba(0,0,0,0.5);
  --font-ui:      'IBM Plex Sans', sans-serif;
  --font-mono:    'IBM Plex Mono', monospace;
  --font-display: 'Rajdhani', sans-serif;
}

*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

html { scroll-behavior: smooth; }

body {
  font-family: var(--font-ui);
  background: var(--bg-base);
  color: var(--text-primary);
  min-height: 100vh;
  font-size: 14px;
  line-height: 1.5;
}

/* ---- HEADER ---- */
.site-header {
  background: linear-gradient(90deg, #001a4d 0%, #003087 60%, #0046be 100%);
  border-bottom: 3px solid var(--bb-yellow);
  position: sticky; top: 0; z-index: 100;
  box-shadow: 0 2px 20px rgba(0,0,0,0.6);
}
.header-inner {
  max-width: 1400px; margin: 0 auto;
  padding: 14px 24px;
  display: flex; align-items: center; justify-content: space-between;
}
.logo-block { display: flex; align-items: center; gap: 14px; }
.gs-badge {
  width: 44px; height: 44px;
  background: var(--bb-yellow);
  color: #000;
  font-family: var(--font-display);
  font-size: 20px; font-weight: 700;
  display: flex; align-items: center; justify-content: center;
  border-radius: 4px;
  letter-spacing: 1px;
  flex-shrink: 0;
}
.site-title {
  font-family: var(--font-display);
  font-size: 22px; font-weight: 700;
  letter-spacing: 4px;
  color: #fff;
  line-height: 1;
}
.site-sub {
  font-family: var(--font-mono);
  font-size: 10px;
  color: rgba(255,255,255,0.6);
  letter-spacing: 2px;
  margin-top: 3px;
}
.header-meta {
  display: flex; flex-direction: column; align-items: flex-end; gap: 4px;
}
#live-clock {
  font-family: var(--font-mono);
  font-size: 13px;
  color: var(--bb-yellow);
  letter-spacing: 1px;
}
.agent-id {
  font-family: var(--font-mono);
  font-size: 11px;
  color: rgba(255,255,255,0.55);
  letter-spacing: 1px;
}
.agent-id strong { color: rgba(255,255,255,0.9); }

/* ---- MAIN LAYOUT ---- */
.main-layout {
  max-width: 1400px; margin: 0 auto;
  display: grid;
  grid-template-columns: 580px 1fr;
  gap: 24px;
  padding: 24px;
  align-items: start;
}

/* ---- PANEL HEADERS ---- */
.panel-header {
  display: flex; align-items: center; justify-content: space-between;
  padding: 10px 16px;
  background: #081528;
  border-bottom: 1px solid var(--border);
  margin-bottom: 0;
}
.panel-label {
  font-family: var(--font-mono);
  font-size: 11px;
  letter-spacing: 3px;
  color: var(--bb-yellow);
  font-weight: 500;
}
.panel-tag {
  font-family: var(--font-mono);
  font-size: 10px;
  color: var(--text-muted);
  letter-spacing: 1px;
}

/* ---- INTAKE PANEL ---- */
.intake-panel {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  overflow: hidden;
  box-shadow: var(--shadow);
}

/* ---- FORM ---- */
.form-section { padding: 20px 24px 4px; }
.form-divider {
  height: 1px;
  background: var(--border);
  margin: 16px 0 0;
}
.step-title {
  font-family: var(--font-display);
  font-size: 16px;
  font-weight: 600;
  color: var(--text-primary);
  letter-spacing: 1px;
  margin-bottom: 14px;
  display: flex; align-items: center; gap: 10px;
}
.step-num {
  font-family: var(--font-mono);
  font-size: 11px;
  color: var(--bb-yellow);
  background: rgba(255,224,0,0.08);
  border: 1px solid rgba(255,224,0,0.2);
  padding: 2px 7px;
  border-radius: 3px;
  letter-spacing: 2px;
}
.field-group {
  margin-bottom: 14px;
}
.field-row {
  display: grid; grid-template-columns: 1fr 1fr; gap: 12px;
}
label {
  display: block;
  font-size: 11px;
  font-weight: 500;
  color: var(--text-secondary);
  letter-spacing: 1px;
  text-transform: uppercase;
  margin-bottom: 6px;
}
.req { color: var(--bb-yellow); }
.field-hint {
  color: var(--text-muted);
  text-transform: none;
  letter-spacing: 0;
  font-weight: 400;
  font-size: 11px;
}
input[type="text"],
input[type="tel"],
input[type="email"],
select,
textarea {
  width: 100%;
  background: var(--bg-input);
  border: 1px solid var(--border);
  color: var(--text-primary);
  padding: 9px 12px;
  border-radius: var(--radius);
  font-family: var(--font-ui);
  font-size: 13px;
  outline: none;
  transition: border-color 0.2s, box-shadow 0.2s;
  -webkit-appearance: none;
}
input:focus, select:focus, textarea:focus {
  border-color: var(--bb-blue-light);
  box-shadow: 0 0 0 3px rgba(26,95,212,0.2);
}
select {
  cursor: pointer;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath fill='%238aa5c8' d='M6 8L0 0h12z'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 12px center;
  padding-right: 32px;
}
select option { background: #0d1b2e; }
optgroup { color: var(--text-muted); }
textarea { resize: vertical; min-height: 70px; }
::placeholder { color: var(--text-muted); }

/* Toggle rows */
.toggle-row {
  display: flex; flex-wrap: wrap; gap: 8px;
}
.toggle-opt {
  display: flex; align-items: center; gap: 6px;
  background: var(--bg-input);
  border: 1px solid var(--border);
  padding: 7px 12px;
  border-radius: var(--radius);
  cursor: pointer;
  font-size: 12px; font-weight: 400;
  text-transform: none; letter-spacing: 0;
  color: var(--text-secondary);
  transition: border-color 0.2s, color 0.2s;
}
.toggle-opt:hover { border-color: var(--bb-blue-light); color: var(--text-primary); }
.toggle-opt input[type="radio"] { accent-color: var(--bb-yellow); }

/* Checkboxes */
.checkbox-row { margin-bottom: 10px; }
.check-opt {
  display: flex; align-items: flex-start; gap: 8px;
  font-size: 12px; color: var(--text-secondary);
  text-transform: none; letter-spacing: 0;
  font-weight: 400; cursor: pointer;
  line-height: 1.4;
}
.check-opt input[type="checkbox"] { accent-color: var(--bb-yellow); margin-top: 2px; flex-shrink: 0; }

/* Severity cards */
.severity-row {
  display: grid; grid-template-columns: 1fr 1fr 1fr; gap: 10px;
}
.sev-card {
  display: flex; align-items: center; gap: 10px;
  padding: 12px;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  cursor: pointer;
  transition: border-color 0.2s, background 0.2s;
  text-transform: none; letter-spacing: 0; font-weight: 400; color: inherit;
}
.sev-card input[type="radio"] { display: none; }
.sev-card:has(input:checked).sev-low    { border-color: var(--low-color);  background: var(--low-bg);  }
.sev-card:has(input:checked).sev-medium { border-color: var(--med-color);  background: var(--med-bg);  }
.sev-card:has(input:checked).sev-critical{ border-color: var(--crit-color); background: var(--crit-bg); }
.sev-dot {
  width: 10px; height: 10px; border-radius: 50%; flex-shrink: 0;
}
.dot-low    { background: var(--low-color);  box-shadow: 0 0 6px var(--low-color); }
.dot-medium { background: var(--med-color);  box-shadow: 0 0 6px var(--med-color); }
.dot-critical{ background: var(--crit-color); box-shadow: 0 0 8px var(--crit-color); animation: pulse-crit 1.5s infinite; }
@keyframes pulse-crit {
  0%,100% { box-shadow: 0 0 6px var(--crit-color); }
  50%      { box-shadow: 0 0 14px var(--crit-color); }
}
.sev-label {
  font-family: var(--font-mono); font-size: 12px; font-weight: 500; letter-spacing: 1px;
}
.sev-card.sev-low .sev-label   { color: var(--low-color); }
.sev-card.sev-medium .sev-label { color: var(--med-color); }
.sev-card.sev-critical .sev-label{ color: var(--crit-color); }
.sev-desc { font-size: 10px; color: var(--text-muted); margin-top: 2px; }

/* Submit button */
.submit-btn {
  display: block;
  width: calc(100% - 48px);
  margin: 20px 24px 24px;
  padding: 14px;
  background: linear-gradient(135deg, var(--bb-blue-mid) 0%, var(--bb-blue-light) 100%);
  color: #fff;
  border: none;
  border-radius: var(--radius);
  font-family: var(--font-display);
  font-size: 16px; font-weight: 600;
  letter-spacing: 2px;
  cursor: pointer;
  transition: opacity 0.2s, transform 0.1s;
}
.submit-btn:hover { opacity: 0.9; }
.submit-btn:active { transform: scale(0.99); }
.btn-icon { margin-right: 6px; }

/* ---- OUTPUT PANEL ---- */
.output-panel {
  display: flex; flex-direction: column; gap: 20px;
}

/* ---- RECEIPT ---- */
.receipt-area {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  overflow: hidden;
  box-shadow: var(--shadow);
  animation: slide-in 0.4s ease;
}
.receipt-area.hidden { display: none; }
@keyframes slide-in {
  from { opacity: 0; transform: translateY(-12px); }
  to   { opacity: 1; transform: translateY(0); }
}
.receipt-card {
  padding: 20px 24px;
  font-family: var(--font-mono);
  font-size: 12px;
  line-height: 1.8;
}
.receipt-header {
  border-bottom: 1px dashed var(--border-light);
  padding-bottom: 12px; margin-bottom: 12px;
}
.receipt-title {
  font-family: var(--font-display);
  font-size: 18px; font-weight: 700;
  letter-spacing: 3px; color: var(--bb-yellow);
  margin-bottom: 2px;
}
.receipt-id {
  font-size: 13px; color: var(--text-secondary); letter-spacing: 1px;
}
.receipt-row {
  display: flex; justify-content: space-between;
  padding: 2px 0;
  border-bottom: 1px dotted #1c3356;
}
.receipt-row-label { color: var(--text-muted); }
.receipt-row-value { color: var(--text-primary); text-align: right; max-width: 60%; }
.receipt-section-title {
  font-family: var(--font-display);
  font-size: 12px; letter-spacing: 2px;
  color: var(--bb-yellow);
  margin: 14px 0 6px;
  text-transform: uppercase;
}
.sev-badge {
  display: inline-block;
  padding: 2px 10px; border-radius: 3px;
  font-size: 11px; font-weight: 600; letter-spacing: 2px;
}
.sev-badge.low    { background: var(--low-bg);  color: var(--low-color);  border: 1px solid var(--low-color); }
.sev-badge.medium { background: var(--med-bg);  color: var(--med-color);  border: 1px solid var(--med-color); }
.sev-badge.critical{ background: var(--crit-bg); color: var(--crit-color); border: 1px solid var(--crit-color); }
.receipt-disclaimer {
  margin-top: 14px;
  padding-top: 10px;
  border-top: 1px dashed var(--border);
  font-size: 10px;
  color: var(--text-muted);
  line-height: 1.6;
}
.icon-btn {
  background: none; border: 1px solid var(--border);
  color: var(--text-secondary); padding: 4px 10px;
  border-radius: 4px; cursor: pointer;
  font-family: var(--font-mono); font-size: 11px;
  transition: border-color 0.2s, color 0.2s;
}
.icon-btn:hover { border-color: var(--bb-yellow); color: var(--bb-yellow); }

/* ---- QUEUE ---- */
.queue-panel {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  overflow: hidden;
  box-shadow: var(--shadow);
}
.queue-meta { display: flex; align-items: center; gap: 10px; }
.badge-count {
  font-family: var(--font-mono); font-size: 11px;
  color: var(--bb-yellow);
  background: rgba(255,224,0,0.08);
  border: 1px solid rgba(255,224,0,0.2);
  padding: 2px 8px; border-radius: 3px;
}
.ghost-btn {
  background: none; border: 1px solid var(--border);
  color: var(--text-muted); padding: 3px 10px;
  border-radius: 4px; cursor: pointer;
  font-size: 11px; font-family: var(--font-mono);
  transition: border-color 0.2s, color 0.2s;
}
.ghost-btn:hover { border-color: var(--crit-color); color: var(--crit-color); }
.ticket-queue {
  max-height: 520px; overflow-y: auto;
  padding: 12px;
  display: flex; flex-direction: column; gap: 10px;
}
.empty-state {
  text-align: center; padding: 40px 20px;
  color: var(--text-muted);
  font-family: var(--font-mono); font-size: 12px;
  letter-spacing: 1px;
}

/* Ticket cards */
.ticket-card {
  background: var(--bg-panel);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 14px;
  transition: border-color 0.2s;
  animation: ticket-in 0.3s ease;
}
@keyframes ticket-in {
  from { opacity: 0; transform: translateX(10px); }
  to   { opacity: 1; transform: translateX(0); }
}
.ticket-card:hover { border-color: var(--border-light); }
.ticket-card.resolved {
  opacity: 0.4;
  border-color: var(--border);
}
.ticket-top {
  display: flex; justify-content: space-between; align-items: flex-start;
  margin-bottom: 8px;
}
.ticket-id {
  font-family: var(--font-mono); font-size: 11px;
  color: var(--bb-yellow); letter-spacing: 1px;
}
.ticket-time {
  font-family: var(--font-mono); font-size: 10px;
  color: var(--text-muted);
}
.ticket-customer {
  font-size: 14px; font-weight: 600;
  color: var(--text-primary); margin-bottom: 3px;
}
.ticket-device {
  font-size: 12px; color: var(--text-secondary); margin-bottom: 6px;
}
.ticket-issue {
  font-size: 12px; color: var(--text-muted);
  font-style: italic; margin-bottom: 8px;
  display: -webkit-box; -webkit-line-clamp: 2;
  -webkit-box-orient: vertical; overflow: hidden;
}
.ticket-footer {
  display: flex; align-items: center; justify-content: space-between; flex-wrap: wrap; gap: 6px;
}
.ticket-sev {
  font-family: var(--font-mono); font-size: 10px; letter-spacing: 1px;
  padding: 2px 8px; border-radius: 3px;
}
.ticket-sev.low    { color: var(--low-color);  background: var(--low-bg); }
.ticket-sev.medium { color: var(--med-color);  background: var(--med-bg); }
.ticket-sev.critical{ color: var(--crit-color); background: var(--crit-bg); }
.resolve-btn {
  background: none;
  border: 1px solid var(--low-color);
  color: var(--low-color);
  padding: 3px 10px; border-radius: 3px;
  font-size: 11px; font-family: var(--font-mono);
  cursor: pointer; letter-spacing: 1px;
  transition: background 0.2s, color 0.2s;
}
.resolve-btn:hover { background: var(--low-bg); }
.resolved-badge {
  font-family: var(--font-mono); font-size: 10px;
  color: var(--text-muted); border: 1px solid var(--border);
  padding: 3px 10px; border-radius: 3px; letter-spacing: 1px;
}
.protection-tag {
  font-family: var(--font-mono); font-size: 10px;
  color: #60a5fa; background: rgba(96,165,250,0.08);
  border: 1px solid rgba(96,165,250,0.2);
  padding: 2px 7px; border-radius: 3px; letter-spacing: 1px;
}

/* ---- FOOTER ---- */
.site-footer {
  max-width: 1400px; margin: 0 auto;
  padding: 14px 24px;
  display: flex; justify-content: space-between;
  font-size: 11px; color: var(--text-muted);
  border-top: 1px solid var(--border);
  font-family: var(--font-mono);
  letter-spacing: 0.5px;
}

/* ---- SCROLLBAR ---- */
::-webkit-scrollbar { width: 6px; }
::-webkit-scrollbar-track { background: var(--bg-base); }
::-webkit-scrollbar-thumb { background: var(--border-light); border-radius: 3px; }

/* ---- PRINT STYLES ---- */
@media print {
  .site-header, .intake-panel, .queue-panel, .site-footer { display: none !important; }
  .output-panel { display: block !important; }
  .receipt-area { box-shadow: none; border: 1px solid #ccc; }
  body { background: #fff; color: #000; }
  .receipt-card { color: #000; }
  .receipt-row-label, .receipt-row-value, .receipt-id,
  .receipt-section-title, .receipt-title, .receipt-disclaimer { color: #000 !important; }
  .icon-btn { display: none; }
}

/* ---- RESPONSIVE ---- */
@media (max-width: 1100px) {
  .main-layout { grid-template-columns: 1fr; }
}
@media (max-width: 640px) {
  .header-inner { flex-direction: column; gap: 8px; align-items: flex-start; }
  .field-row, .severity-row { grid-template-columns: 1fr; }
  .main-layout { padding: 12px; }
  .site-footer { flex-direction: column; gap: 4px; }
}